Conversations without an owner
Several people reply, but it is unclear who follows up.
VISA AGENCY SOFTWARE FOR COLOMBIA
Organize your visa agency, from inquiry to follow-up.
Connect conversations, consultations and preparation questionnaires with your team’s review. Software for advisers, agencies and lawyers working from Colombia.
My agencyIllustrative example
- Client
- Camila RíosVisitor consultation · Adviser: Laura
- Team
- Inquiry assignedContext and conversation available
- Saved
- Personal informationCamila continues through her link
- Review
- Preparation answersAwaiting team review
- Task
- Confirm travel informationAssigned to Laura
- Consultation
- Review questions with the clientAppointment with the agency
Client information, team review and a clear next step.
When information is scattered, the next step gets lost.
Missing information
Answers arrive at different times, making missing information hard to track.
Review on hold
The adviser needs context to review, correct and continue.
Scattered next steps
The next consultation and agreed actions are scattered across chats and notes.
From the first inquiry to reviewed preparation.
An example of shared work. Your team determines the order and remains responsible for the application.
Receive the inquiry
Collect the inquiry and contact details.
Assign an adviser
Identify who replies and coordinates follow-up.
Complete the questionnaire
The client saves and sends information to your agency.
Review and correct
Staff review answers and record their changes.
Agree on the next step
Assign a task or arrange a consultation.
How information is prepared and reviewed.
Resume work with the client’s context.
Review the contact and conversations to coordinate who replies and what comes next.
- Connected contact and conversation records
- Ownership and next steps for the team
Avance’s real conversation list with fictional contacts. Laura Medina is the assigned adviser.
Answers clients can complete at their own pace.
Share a preparation questionnaire. Clients access it with WhatsApp verification, save their progress and send answers to your team.
- Questions for the selected service and language
- Saved progress and submission to the agency
Real preparation questionnaire with fictional answers from Camila Ríos. This is information for the agency, not an application filed with an authority.
Review answers and retain the edit history.
The adviser reviews submitted information, corrects relevant answers and can lock editing when the review requires it.
- Review questionnaire pages
- Staff edits with author and date
- Locking and JSON answer export
Real review view with fictional data. The history includes a prepared surname correction by Laura Medina.
Turn an agreement into assigned work.
Organize tasks and consultations to continue preparation. A pending task is distinct from a filed application.
- Assigned tasks and follow-up dates
- Calendar for agency consultations
Real task view with three fictional follow-ups assigned to Laura Medina.
Questionnaires for the destination and service.
Collect and review preparation information. These questionnaires do not file applications with authorities; official submission is separate. We confirm the services and languages in your offering with you.
| Destination and service | Preparation | Languages |
|---|---|---|
| United States · tourism and visits | DS-160 and ESTA preparation | Spanish and English |
| Canada · visits | IMM5257 preparation | Spanish and English |
| United Kingdom · visits | Visitor questionnaire | Spanish and English |
| Australia · visits | Visitor questionnaire | Spanish and English |
Pick up each conversation with the client’s context.
Connect your agency’s channels and organize shared customer communication.
Avance’s real conversation list with fictional contacts. Laura Medina is the assigned adviser.
- Connected channels – WhatsApp, Instagram and Messenger, through the connections we configure with you.
- Continuity between advisers – Review the conversation before replying and coordinate who follows up.
- Inquiries from your website – Review website inquiries and turn them into contacts. Automation is configured for each channel and workflow.
A calendar for consultations and follow-up.
These appointments are with your agency. Consular appointments are arranged separately.
Avance’s real calendar with fictional clients and consultations.
- Team availability – Arrange initial and follow-up consultations using your advisers’ availability.
- Booking and confirmation – Share consultation booking and configure confirmations, cancellation and reminders.
- Coordinated changes – Staff manage calendar changes. We review calendar connections during setup.
Assistance with communication; judgment stays with your team.
Configure AI to gather initial context and help route a conversation to the appropriate adviser. For proactive follow-up, it prepares drafts for your team to review before sending.
The adviser remains responsible for reviewing information, advising clients and deciding how to proceed. AI does not determine eligibility or predict approval.
Quotations and recorded payments, alongside the client.
Keep the agreed agency service fees visible and separate from government fees.
Real quotation editor with fictional data. The illustrative amount is an agency service fee, not Avance’s price.
- A clear quotation – Prepare the contact’s quotation and PDF document.
- Recorded partial payments – Manually record payments received to track the remaining balance.
- An agreed scope – We confirm currency and payment configuration with you. A quotation is neither a tax invoice nor an automatic charge.
We also know this work from the inside.
MyVisaUSA is our own immigration-services business. Its operation helps us understand the inquiries, conversations and follow-up a team handles every day.
Its custom portal is a dedicated implementation; it does not mean that every MyVisaUSA service is included in Avance’s shared offering.
We start with how your team works.
We agree on the scope in writing before activating your setup.
01
Review your operation
Services, destinations, languages, team and data you need to transfer.
02
Configure your selection
Channels, calendar and questionnaires for the agreed services.
03
Practice with your team
Walk through a complete workflow and agree on onboarding support.
Your team remains in control of the application.
Avance organizes inquiries, preparation answers, staff review and next steps. Your agency defines the service, advises the client and files with the relevant authority.
Official forms, government portals, consular appointments and approval decisions are handled separately. During evaluation we agree on channels, users, configuration, onboarding support and commercial terms in Colombian pesos (COP).
Questions before getting started.
Is this for visa agencies or also for lawyers in Colombia?
It is for advisers, agencies and lawyers working from Colombia who need to organize inquiries, preparation information and follow-up. Avance is the team’s software; professional authorization, advice and responsibility for the service remain with the provider.
Which destinations and questionnaires can I use?
The initial offering covers DS-160 and ESTA preparation for the United States, IMM5257 for Canada, and visitor questionnaires for the United Kingdom and Australia, in Spanish and English. We agree on the services and languages your team will use. This does not mean support for every visa category or a connection to official portals.
Can clients save and submit their answers?
Yes. Shared questionnaires let clients save progress and submit answers to your agency. Access requires a usable phone number and WhatsApp verification. Submission sends information to your team; it does not file an application with an authority.
Can an adviser review and correct information?
Yes. Authorized staff can review pages, correct answers and inspect edit history with author and date. They can also lock or unlock editing and export answers as JSON. Professional review remains the team’s responsibility.
Does Avance automatically fill or file official forms?
This offering organizes preparation questionnaires and their review. It does not include automatic filing with authorities or guarantee generation of their official forms. Your team submits through the appropriate channels.
Does it include a portal for passports and document uploads?
The shared offering described here covers questionnaires, conversations and team coordination. A document portal requires its own assessment and scope. MyVisaUSA’s custom portal is an example from our operation and is not automatically included.
Are appointments with my agency or with the consulate?
The calendar is for consultations and follow-up with your team. You can configure booking, confirmations, cancellation and reminders; staff manage changes. Searching for or booking consular appointments is separate.
What does AI do, and what does a person review?
Depending on configuration, AI gathers initial context and helps route conversations. Proactive follow-up drafts are reviewed by staff before being sent. Client advice, checking information and application decisions remain with your advisers.
Can I quote, record partial payments and collect online?
The offering covers contact quotations and manually recorded payments to track the balance. Online collection and invoicing require confirmation of provider, country, currency and scope; requesting a demo does not activate them. Government fees are separate from agency service fees.
What does it cost, and how do we start?
Tell us about your services, team, channels and questionnaires. We provide a written proposal in COP covering configuration, onboarding support and terms. We review the data you want to transfer before agreeing on migration; we do not promise automatic import from every system.
See how Avance fits your agency.
Tell us about your services, your team’s work and where you need better organization. Let’s walk through preparation and follow-up together.